Shipping Policy

Shipping Information

At PartyLandUp, we ship our premium event decor worldwide to bring unforgettable celebrations to customers across the globe. Please review our shipping policies below.

Shipping Zones & Rates

We offer shipping to customers internationally. All items are free shipping. 

Processing Time

Orders are typically processed within 7-20 business days (Monday-Friday, excluding holidays). During peak celebration seasons, processing times may be extended. You'll receive a confirmation email once your order ships with tracking information.

Delivery Times

Domestic Shipping (China): 7-20 business days
International Shipping: 7-21 business days depending on destination and customs clearance

Please note that delivery times are estimates and may vary based on carrier performance, customs processing, and local conditions.

International Orders & Customs

Duties and Import Taxes: International customers are responsible for any duties, import taxes, and customs fees charged by their country. These charges are determined by your local customs authority and are not included in our product or shipping prices.

Customs Clearance: International shipments may be subject to customs inspection and clearance, which can add additional time to delivery. We include all required documentation (HS codes, detailed product descriptions) to facilitate smooth customs processing.

Important: As of August 29, 2025, de minimis no longer applies to shipments to the United States. All US imports are subject to duties and import taxes regardless of shipment value.

Tracking Your Order

Once your order ships, you'll receive a shipping confirmation email with tracking information. You can monitor your package's progress through the carrier's website.

Shipping Restrictions

We ship to most countries worldwide. However, certain remote locations or regions with shipping restrictions may not be available. If we cannot ship to your location, you'll be notified during checkout.

Damaged or Lost Shipments

If your order arrives damaged or goes missing in transit, please contact us immediately at [your contact email]. We'll work with the carrier to resolve the issue and ensure you receive your premium event decor in perfect condition.

Large or Bulk Orders

For wholesale orders or large shipments requiring special handling, please contact us directly for customized shipping quotes and arrangements.

Questions?

If you have questions about shipping to your location or need assistance with your order, please don't hesitate to reach out to our team. We're here to help make your celebration planning seamless.